Last updated: August 10, 2026

We want you to love what you order from Hobbiter. If something isn't right, we're happy to help — please read below for details on our return and refund process.

Return Window

You may request a return within [30] days of the delivery date. To be eligible for a return, please contact us first — do not ship items back without prior authorization.

Cosmetics & Skincare — Hygiene Policy

For hygiene and safety reasons, we do not accept returns or exchanges on any product once its box or packaging has been opened. This applies to all cosmetics and skincare items without exception.

To be eligible for a return, items must be:

• Unopened, unused, and in original, sealed packaging

• Accompanied by proof of purchase (order number or receipt)

Returns of opened, used, or unsealed products will not be accepted or refunded under any circumstances.

How to Start a Return

To start a return, email us at customercare@hobbiter.com with your order number and the reason for your return. Our team will walk you through the process, including whether the item should be shipped back and to which address.

Please do not send items back to the manufacturer or without first receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [7] days of delivery at customercare@hobbiter.com with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Original shipping costs are non-refundable, except in cases of a Hobbiter error (damaged, defective, or incorrect item).

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item. [Adjust if you prefer to offer direct exchanges instead.]

Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetics and skincare products

• Gift cards

• Sale or clearance items marked "Final Sale"

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you've done this and still have not received your refund, please contact us at customercare@hobbiter.com.

International Returns

Customers outside the United States are responsible for return shipping costs and any customs fees associated with returning an item, unless the return is due to a Hobbiter error.

Questions

If you have any questions about a return or refund, contact us at customercare@hobbiter.com or through our Contact page.